Web App Call Failures – Mobile Calls Working Normally

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Manda Schulman
Recovering

We've fixed the core issue, and are waiting for things to recover.

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Manda Schulman
Identified

We have identified the issue affecting calls from the web app as a disruption with our VoIP provider, Twilio. Calls from the mobile phone app remain unaffected. Our team is actively working with Twilio on a resolution and will provide updates as more information becomes available.

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Manda Schulman
Investigating

We are currently investigating an issue preventing calls from being placed through the web app. Calls made through the mobile phone app continue to work as expected. Our engineering team is actively working on a resolution and we will provide updates as they become available.

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Manda Schulman
Began at:

Affected components
  • Web App